Privacy Policy

1. Introduction

Welcome to JTAP Kitchen ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Identifiers: Name, email address, phone number, and billing information provided when making a reservation, purchasing a gift card, or contacting us.
• Reservation & Order Data: Details about your reservations, party size, special requests, and dining preferences.
• Loyalty Program Data: Points balance, redemption history, and membership tier information.
• Usage Data: Browser type, IP address, pages visited, and time spent on our website, collected via cookies and analytics tools.
• Communications: Messages you send us through contact forms or support channels.

3. How We Use Your Information

We use the information we collect to:

• Process and manage reservations, orders, and gift card purchases
• Operate and improve our loyalty program
• Send transactional communications (confirmations, reminders)
• Send marketing emails if you have opted in (you may opt out at any time)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our website and services
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us with payment processing, email delivery, and analytics, bound by confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

5. SMS Messaging

By providing your mobile phone number and opting in — or by joining our waitlist with your phone number — you consent to receive SMS text messages from JTAP Kitchen related to your reservations, waitlist notifications, and table-ready alerts. The following terms apply to our SMS messaging:

• Consent: When you provide your mobile number and opt in, you are consenting to receive text messages from JTAP Kitchen at the number you provided. Consent is not a condition of any purchase.
• No Sharing for Marketing: We do not share your personal information, including your mobile number, with third parties for their marketing purposes.
• Message Frequency: Message frequency varies. You may receive messages in connection with reservations, waitlist, and table-ready alerts, as well as recurring reminders (such as pre-visit reminders). The number of messages will vary based on your interactions with us.
• Opt Out: You may cancel at any time by replying STOP to any message we send, or by contacting us at the information below. After opting out you will receive no further messages from that number.
• Help: You may reply HELP to any message for more information about our SMS program.
• Message & Data Rates May Apply: Standard message and data rates charged by your mobile carrier may apply to the messages you receive.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Disabling cookies may limit some functionality of our site.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Reservation and transaction records are typically retained for seven (7) years for accounting and legal compliance purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Data portability where technically feasible

To exercise any of these rights, please contact us at the information below.

9. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: